Field Operation Manager

Job Description
OVERVIEW
Job Title	Field Operation Manager	Job Code:	HR
Direct Reporting Relationships	Reports to: Project Manager	Supervisor: (Job Title): Project Manager
Division	Technical Buildings Facilities Management	Department	O&M
Grade	HR	Job Family	: HR
Role Purpose:*
	Managing the field operation resources and support the organization by the required management support

Responsibility and accountabilities
	Key Activities  Describe
	1.	Oversee MS projects within the Section of the field Operation
	2.	Estimate and allocate needed MS project resources on the field operation
	3.	Execute and monitor the MS project plans and produce timely status reports on the field operation
	4.	Collaborate with other MS sections to ensure coordination and integration of related work, systems and tools
	5.	Providing the management support, handling the escalated issues 24/7, Project wise kingdom wide
	6.	On Field HR management, as per the project resources and commitment, dimensioning review , performance review and Enhance the qualification Level for the project on field Staff
	7.	Facilities Management, CARs, Laptops WH etc..
	8.	Managing the customer satisfaction, and keep communication and relationship in good and expected level, with maintain CRM and long term relationship with all stakeholders of project team
	9.	Responsible for reporting to Project  Manager and customer interfacing regarding related request from the project manager, key project stakeholders  and the customer
	10.	Managing and supervising the SOW and comply with the fault management
	11.	Managing the logistics and owning the spares parts during the fault correction and keep tracking till been delivered back
	12.	Ensure the smooth operation within organization and following the processes
	13.	Responsible forKPIs and SLAs and accountable for up to required ones
	14.	Defining the project on field Risks which are faced in daily basis and working to mitigate them, like access permission, conflict with other MSPs etc…
	15.	Preparing the annual/Quarter preventive maintenance plan and schedule
	16.	Responsible in escalating the problem to Project Manager if he cannot solve any issue related to his duets
	17.	Integrate his organization with other parts of the project

Competency                                       Yes                         No                           Other
1. CUSTOMER FOCUS	√
2. TEAMWORK	√
3. PERSONAL IMPACT	√
4. CONTINUAL IMPROVEMENT	√
5. TECHNICAL SKILLS	√
6. LEADERSHIP	√

SPECIFICATIONS
Industry :		Electrical
Knowledge and Experience		6 < related Experience
Education and Certification Requirements		Electrical  Engineering Degree
Job Specific Technical Skills
1-     Technical skills In- Electro mechanical 2-     Personal Strong communication and interpersonal skills (team work, commitments) 3-     Personal Skills, reporting and documentation 4-     Personal/technical skills, analyzing 5-     Personal skills, Managerial 6-     Personal skills, Leadership skills 7-     Organizational Awareness 8-     Able to work under high pressure

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